FAQ's
How do I order?
What forms of payment do you accept?
Are your prices negotiable?
What is your return privilege?
How long have you been in business?
How long will it take to get my watch?
How do I know my watch is authentic?
Is it possible to visit your showroom?
What are your business hours?
Are you an authorized dealer for any of the brands you carry?
Are your pre-owned watches reconditioned, and if so, what is the warranty?
Do you take trade-ins?
Do you offer layaway terms?
Do you offer repair services?
Do you sell accessories for Rolex watches?
Ordering a rolex watch or accessory from Melrose Jewelers is fast, easy and convenient.
Ordering online:
To browse our online inventory, just click on the item you want and then click on "Add to Cart" If after accessing the details you still have queries, feel free to e-mail us by clicking on "Submit a Question" located next to the details picture. Once you've made your selection and would like to order your watch online, click on "Add to Cart" and then "Checkout". If you've decided on a particular rolex watch but would like to continue shopping, simply click on "Add to Cart" where it will be stored in your online shopping cart. Then once you are finished shopping, click on "Complete Purchases" to proceed to checkout.
Ordering offline:
Call us at 888-574-1250 or e-mail us at sales@melrosejewelers.com. To expedite your order, please have the Web site item number(s) handy when you speak with one of our sales associates. Our office hours are Monday through Friday 9AM - 5PM and Saturday 10AM - 5PM, Pacific Standard Time. If it is after business hours, please leave a message, clearly stating your name, area code, phone number, and the item in which you are interested. Watches may be reserved by voice mail, e-mail, or fax, and are held on a first-come, first-serve basis. All messages will be responded to promptly.
What forms of payment do you accept?
We accept VISA, MasterCard, Bank Wire, Cashier's Check, or local Cash deposit into our bank account. Bank wire, Cashier's check, and Cash payments are offered a 3% discount. Note: At this time we cannot accept credit cards for orders over $10,000. Additionally, we do not allow payment by credit card for international purchases due to the difficulty of verification. For International Customers we can only accept payment via bank wire in U.S. dollars. We will provide our bank wire transfer instructions via e-mail upon receipt of your order.
As a wholesaler whom sells watches to other jewelry stores for resale, our prices are usually already some of the lowest in the industry. However, if you find an item of the same quality available at another store for less, we will do our best to match or beat that price.
We want you to be 100% satisfied with your watch purchase. Customers have both a 3-Day Inspection Period to evaluate their watch and make sure it is 100% as described on our website as well as a 100% Genuinity Guarantee (See Warranty page) During this period if you feel your purchase is not as pictured please notify us and we will issue to you a Full Refund or Replacement at your discretion. Beyond this period we will try to honor requests for exchanges and/or upgrades as long as they are reasonable. Please note that exchanges must be approved by our sales manager. Also, this return policy does not apply to Special or Custom Orders or Additional Link Orders.
How long have you been in business?
Our company in particular was established in 2004. Our watch repairmen, polishers, and other associates as a team have been in the industry for over 20 years on average and have over 200 years collectively Every watch we sell is in excellent cosmetic and mechanical condition. We purchase only the finest vintage and modern pre-owned watches, which are then carefully restored by our technicians to ensure accurate and reliable timekeeping. We are respected members of the watch industry and belong to the following organizations: IWJG, Jewelers Board of Trade, MJSA, NAWCC, and California Sheriff's Association.
How long will it take to get my watch?
For all major forms of payment (bank wire, credit cards, cashiers checks, money orders, and cash deposits) we generally ship within 48 hours via Fedex Express Saver Fedex Express Saver usually takes 2 to 3 business days depending on the location. If you're in a rush prior to a holiday or birthday let us know and we'll try to accommodate. Shipping charges are as follows:
| Domestic | Federal Express 2-Day Insured |
|---|---|
| $100-10,000 | $30.00 |
| $10,000-30,000 | $60.00 |
| $30,000+ | $90.00 |
| International | Federal Express Int'l Economy Insured (3 to 5 Days) |
| $100-10,000 | $45.00 |
| $10,000-30,000 | $90.00 |
| $30,000+ | $135.00 |
We cannot guarantee delivery dates on international shipments due to customs, but our company is very experienced at expediting international packages. Generally speaking, most international shipments will reach the recipient within a week. International Priority Shipping is available at an extra cost.
How do I know my watch is authentic?
Our watches are Guaranteed to have 100% Genuine Rolex Watch Parts as stated below. In order to verify your Rolex's manufacture information you may view its Serial #, Model #, Case back ID, and Movement Signature (the 4 primary verification methods used by professionals) by looking between its bottom lugs (part where the band connects to case), top lugs, and by opening the watch's Case back respectively. If you are ever told that a watch is not authentic, you should ask if the individual or store performed these 4 verification tests first as these are the only "fool-proof" verification methods. If you are told by an jeweler or watchmaker your watch does not contain Rolex parts as stated above, please fax us proof of this on the industry professional's letterhead and we will immediately issue you're a replacement or refund, 100% Guaranteed.
Please note that due to Rolex, S.A.'s sale policies, Rolex authorized retail dealers are prohibited from providing verification of pre-owned Rolex watches with diamond or other additions. Hence, if seeking 3rd party verification of your Rolex we recommend you consult the advice of an independent high-end "Watchmaker" or "Watch Repair" shop as can be found under "Jewelry & Watch Repair" in your local yellow pages. In addition we can provide you the name and number of an independent appraiser from whom you can obtain a certification/appraisal for your watch at a reduced price. For an expanded version of our Genuinity Gurantee please visit our Warranty Page.
Is it possible to visit your showroom?
As we are a wholesaler with very low prices, often as low as 10% above cost we do not have a retail showroom that is open to the public. In addition, due to security reasons we cannot accommodate in-person pickups. If you represent a jewelry store or other company interested in purchasing a wholesale quantity of watches please email us directly.
We are open from 9 AM until 5 PM, Mon-Fri and 10 AM until 5 PM Saturday. Pacific Standard Time excluding holidays. We are closed Sunday.
Are you an authorized dealer for any of the brands you carry?
We are not authorized dealers for any of the brands that we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. Because we are not an authorized dealer, we are able to sell discounted Preowned watches. However, we are not able to sell new watches with their original factory warranty.
Are your pre-owned watches reconditioned, and if so, what is the warranty?
As we only buy timepieces from suppliers we have had long relationships with, our items are already in excellent internal and external condition. In most cases we must perform only a polish and timing adjustment to our watches. If a full servicing/overhaul is needed we will perform it at our cost. Every watch we sell comes with a one year warranty.
Yes, but only if you have a higher-end model such as a President, vintage Rolex, or unique or rare model. We simply buy other models in such large quantity that we cannot obtain and process them for sale one at a time. When submitting a trade proposal, please indicate the brand name, model number, case metal, case size, shape, overall condition, and any other useful information. One of our staff members will respond to your inquiry the next business day.
Yes. We can hold the watch of your choice for 120 days with a deposit. Please understand that all layaway payments are non-refundable.
Do you offer repair or customization services?
Although we are not a repair shop we will try to accommodate repair requests for previous customers and customization requests depending on dollar value of the work needed. Contact us for an estimate and instructions for sending your watch for repairs.
Do you sell accessories for Used Rolex watches?
We are proud to offer a superb line of custom accessories for your Rolex timepiece. Our Italian-made gold and diamond bands, bezels and diamond dials feature high quality diamonds and meticulous craftsmanship. We do not cut corners when it comes to quality.