Warranty, Authenticity Guarantee & Return Policy
All Melrose Jewelers' Watches come with the following:
All our watches are adjusted for timing prior to shipment and must pass stringent tests to meet over 50 additional quality specifications (e.g. case luster, band tightness, crystal gloss, diamond colour/clarity, etc.). As a result it is rare we ever receive a watch for warranty repair. Nevertheless, your watch is warranted to be free of any manufacturing/assembly defects for the period of 1 year unless otherwise noted on your sale page. This warranty covers the functionality of the watch's timekeeping movement. This warranty excludes external wear and tear or damage including that to the band, case, crystal, hands, and clasp of your watch. In most cases, if you purchased a watch from us and incur a problem with the exterior of your watch due to excessive wear, we would be glad to suggest or provide repair services or parts for your watch to you at our wholesale cost.
Please note: Preowned Rolex & Rolex Subsidiary Watches are not "Waterproof" and thus our warranty does not cover water damage including crystal fogginess or movement damage. We recommend that customers treat their watches as "water resistant" and thus do not expose their watches to an amount of water more than a small splash from washing one's hands. The reason for this is that the rubber gasket seals which enclose your Rolex movement may dry out over time and cannot keep your watch waterproof unless properly maintained.
Our watches are Guaranteed to have 100% Genuine Rolex Watch Parts as follows. Our watches are inspected upon receipt in our store and prior to shipment to verify authenticity. All our Datejust models have Original Rolex parts including the Case, Movement (80+ parts), Band, and Crown Winder. All our President models have Original Rolex parts including the Case, Movement (80+ Parts). All President models come with Italian-made 18k President replacement bands unless stated otherwise. This is standard within the industry as the President bands are 18k, soft, and malleable and thus must be replaced approximately every 10 to 15 years. Please Note: All Diamond additions will always be custom additions as they are very seldom sold by Rolex independently. In addition certain disposable/replaceable parts (gaskets, crystal, hands, band pins) may or may not be original depending on availability.
In order to verify your Rolex's manufacture information you may view its Serial #, Model #, Case back ID, and Movement Signature (the 4 primary verification methods used by professionals) by looking between its bottom lugs (part where the band connects to case), top lugs, and by opening the watch's Case back respectively. If you are ever told that a watch is not authentic, you should ask if the individual or store performed these 4 verification tests first as these are the only "fool-proof" verification methods. If you are told by an jeweler or watchmaker your watch does not contain Rolex parts as stated above, please fax us proof of this on the industry professional's letterhead and we will immediately issue you're a replacement or refund, 100% Guaranteed.
Please note that due to Rolex, S.A.'s sale policies, Rolex authorized retail dealers are prohibited from providing verification of pre-owned Rolex watches with diamond or other additions. Hence, if seeking 3rd party verification of your Rolex we recommend you consult the advice of an independent high-end "Watchmaker" or "Watch Repair" shop as can be found under "Jewelry & Watch Repair" in your local yellow pages. In addition we can provide you the name and number of an independent appraiser from whom you can obtain a certification/appraisal for your watch at a reduced price.
RETURN POLICY & 3-DAY INSPECTION PERIOD
All our customers have a 3-Day Inspection Period to evaluate their watch and make sure it is 100% as described on our website. This period commences once your shipment is signed for. During this period if you feel your purchase is not as pictured please notify us and we will issue to you a Full Refund or replacement at your discretion, less shipping. Beyond this period we will still honor requests for exchanges and/or upgrades at our sales manager's discretion for up to 7 days after your original order. Please note that this return policy does not apply to Special Orders, Custom Orders, or Additional Links.